A refund can be obtained on items returned within 14 days of receipt or an exchange can be obtained within 28 days of receipt of purchases. Should you wish to return items purchased online you can do so by Post or Courier. Please follow these important guidelines in order to help us process your return efficiently. Ensure the goods are securely packed in their original packaging. Include the following information with your return: Customer Name - Order Number; - Description of the items you are returning; Reason for Return.
Return to Colourtrend General Paints Ltd, Maynooth Road, Celbridge, Co Kildare, Ireland. Your refund will be issued once the return has been received by us. Please allow up to 14 days for your account to be credited. Where an item is faulty, damaged or incorrect, we will refund you the original delivery charge in addition to the returns delivery charge. Please retain proof of postage. Please note all breakages on receipt must be notified to Colourtrend within 24 hours of receipt. This can be done by phone or email.
The original delivery charge will not be refunded if an item is unwanted, this does not apply during the cooling off period. The return delivery charge will not be refunded. The above policy does not apply for items purchased in-store and does not affect your statutory rights. Please note all returns are your responsibility until they reach us. We recommend you use a postal service that insures you for the value of
the goods you are returning.
Refunds can only be made in the original tender of purchase. Online refunds will be processed to the original payment card or type. If the original payment type is unavailable, we can offer you an exchange or a balance transfer to an equivalent value voucher. This does not affect your statutory rights.